Case Study
Customer Success & Tech Support
Automation & AI

24/7 Support and Faster Resolution Times Elevate Customer Satisfaction

Challenge

Our client struggled with prolonged ticket resolutions, restricted support hours, and a significant backlog. Complex system setups required detailed research, extending response times to 5-7 days.

Solution

Systato implemented a performance oriented and 24/7 coverage model along with live chat.

Results

  • Quicker Resolution Time.
  • Improved CSAT scores by 25% within the first quarter.
  • Resolved 90% of tickets within tighter SLAs.
  • Improved overall team efficiency and productivity by 40%.
client testimonial

“Working with Systato has been game-changing.”

SVP Customer Experience

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